Refund policy

If you are within the 30-day return period, we offer you 3 options:

 

  1. Exchange your item for a different size/color.

    Exchanges are only available for the size and/or color of the same style. Exchanging for a different product is strictly not allowed. We recommend returning your original item for a refund and then placing a new order for the product you want.

 

  1. Refund Details and Store Credits

    By default, the refund method is store credit.

    If you wish to receive a refund to the payment method used for your purchase, you must notify us on the return form, and a 15% inspection, warehouse, and processing fee will apply.

    Orders that are exchanged or items returned/exchanged due to manufacturer defects do not incur this restocking fee. The fee will be applied to the original order and the balance will be refunded.

    Only the final price paid (after any discounts) will be refunded.

    Discount codes or store credits cannot be reissued and are non-refundable.

 

  1. Replacement of an Incorrect or Defective Item

    We are truly sorry! Please email us at contact@lyzarax.com with the following details:

    • Your order number
    • Description of the issue (e.g., incorrect/defective item)
    • A photo or video

 

How long does it take to get a refund?

Refunds typically take up to two weeks to process. All refunds must be verified for authenticity and must be submitted to our accounting department for processing.

 

How to return an item?

Each return request must be accompanied by a return form. Please fill out this form as accurately as possible and send your item along with this form to the return address we will provide via email. For any questions or concerns, email us at contact@lyzarax.com

 

Late or Missing Refunds:

  • Check your bank account
  • Contact your bank
  • Processing time generally takes 3 to 5 business days
  • If you’ve done all this and still have not received your refund, please contact us at contact@lyzarax.com

 

Shipping:

The customer is responsible for paying their own shipping costs for returning an item. If you receive store credit, it will match the amount you paid. If you requested a refund, you will receive exactly what you paid for the product minus the restocking fee.

If you want an exchange: depending on your country of origin, your exchanged item may take 2 to 7 weeks to reach you.

 

Disclaimer:

If you are shipping items valued at over $50, we highly suggest sending the product back to us with a tracking number.