Shipping & Returns Policy

Returns & Exchanges:

At LYZARAX, we strive to make our product descriptions as detailed as possible so that you have no surprises when you receive our products. We want our customers to know exactly what they are ordering.

Order Cancellation Policy:

We take pride in our ability to process all orders quickly. Most orders are processed within 12 hours. If you wish to cancel your order for any reason, please email us at contact@lyzarax.com as soon as possible.

A large majority of in-stock items are processed and/or shipped within 12 hours, so it is imperative that you contact us during this period to attempt to cancel your order before it is processed and/or shipped. No cancellation request can be considered if your order has already been processed.

Incorrect Address:

It is your responsibility to check the accuracy of your address and to contact us promptly to specify any changes. These changes can only be made if your order has not yet been processed.

We cannot be held responsible for incorrect shipping information. We are also not responsible for refused or undeliverable orders (inaccessible addresses, incomplete addresses, etc.). In these cases, these packages may be returned to us, but not systematically.

If your order is returned to the sender, we will offer you a refund of your order minus shipping costs or a reshipment, according to your choice. You are not eligible for reshipment or refund of your order until your package has been received by the sender.

Return Policy:

We accept returns* for any reason! Whether you are dissatisfied or simply changed your mind. Our return policy is 30 days from the moment you receive your products.

If for any reason you are not satisfied, simply fill out this return form. Sign it and send it with your package to the address we will provide when you contact our support.